My name is Lara and I am the owner of RoseOfTheFlames, a shop that sells alternative jewelry, clothing and home decor.
I am currently based in Timisoara, Romania.
❧ All items will be shipped in 1-3 business days, unless they are a custom order.
❧ I ship the item to your PayPal address. Please make sure it is correct.
❧ Please allow up to two weeks for European countries or one month for the rest of the world for the item/s to arrive. If there are Holidays during the period in which the item is shipped the item might take even more to arrive.
❧ I am not responsible for any other fees your country requires.
❧ I ship the items with a tracking number, except for the USA. USPS doesn't track packages coming from my country, so there is no need for you to pay for a service you can not use after it has left my country. If you are from USA and you do want a tracking number anyway, please contact me before purchasing.
❧ In case the item is damaged during shipping please send me a message with a photo of the damaged item. The message has to be sent at most 2 days after it arrived, after that I do not offer refunds.
❧ If the item is lost during shipping I will offer a full refund. However, I will only refund the money if 60 days (about two months) have passed from the time I have shipped the package (that is when a package is considered lost). Also, at most 6 months should pass after I have shipped the item, after that I do not offer refunds.
❧ If you want to return an undamaged item I will accept it if you contact and send it to me in 14 days after you have received it. The item has to not be worn, not be broken and not be a custom item. Also you have to pay for shipping back and I will only refund the money after I have received the item.
❧ You would want to ship back the item with a tracking number, since I can not assure that the item will arrive to me, and in the case that the item does not arrive to me you will not receive a refund.
❧ Please, always contact me before sending the item.
❧ I am not responsible for items broken due to ill care.